We collect, amongst others, the following personal information:

• personal details, such as your name, email address or telephone number;
• billing information, such as relevant payment information and VAT registration number, where applicable; and
• legally required information, which includes any additional information that we are required to gather in order to meet your needs as a client, as a participant in one of our programmes, or as a subscriber to our online platforms.

• Directly from you when you use our website or any of our services or if we request it from you.
• In limited instances, we collect personal information from third parties. We will only collect personal information this way where such information is publicly available or for legitimate business purposes, or with your permission which will be obtained in writing.
• Through the use of cookies, which will mainly be used to identify visitors that return to our website. You can prevent us from doing this through a setting on your browser. Cookies only store information from your browser and cannot access data on your computer.

We may use your personal information for any legitimate business purposes relating to our services and/or business activities. Some of the purposes for which we use your personal information include:

• responding to your queries posted on our website or emailed to us;
• onboarding you as a client and verifying your identity (as required by law);
• providing you with our services;
• statistical analysis or research;
• improving our website and services by analysing certain information collected, including cookies and other related information;
• sending you information in the form of our newsletter and/or
• complying with our regulatory or other obligations.

When you become a client, you will be added to our mailing list. We use this mailing list to send you important information about our business, the services we offer, legislation that may be pertinent to you, or information that is required for us to deliver our services to you.

You can also add yourself to our mailing list on our website. You can unsubscribe from our mailing list at any time which will result in us no longer engaging with you through this platform. We include a link in every marketing communication allowing you to unsubscribe from marketing communication and you can email us to ask us to remove you from our mailing list.

If you unsubscribe from our mailing list, we may still contact you in other instances, such as in the course of providing you with services. In these instances, the relevant practitioner will contact you directly and not through the mailing list.

We will only share your personal information for purposes of providing services to you or any other legitimate business purpose relating to our business activities, including but not limited to, the protection of our or your rights, complaints, marketing, or enforcing any agreement between us.

Where required for our business operations, we may share your personal information with third parties. We only share information with third parties that are essential to the service that we provide, and in accordance with the contract for our services.

Where the law requires us to do so, we may also share your personal information with third-party service providers, agents, contractors, employees, law enforcement agencies or business affiliates. We will only share your personal information in these instances where it is necessary for us to do so and only to the extent that your personal information is needed for such third parties to perform their services or obligations.

We may transfer your information cross border for our legitimate business purposes, such as for cloud storage. All information transfers will comply with the applicable laws.

We will take all reasonable steps to ensure that your personal information is protected. We protect and manage personal information that we hold about you by using electronic and computer safeguards like firewalls, data encryption, and physical access control to our buildings. We only authorise access to personal information to those employees who require it to fulfil their designated responsibilities.

We may include links to other third party websites which do not fall under our supervision. We cannot accept any responsibility for your privacy or the content of these websites, but we may provide or display these links to make it easier for you to find information about specific subjects.

You may, on reasonable grounds, object to us using your personal information. If you object, we will stop using your personal information, except if the law allows its use.

If you believe we are using your personal information unlawfully, please let us know first on suzaan@siyakha.co.za You may lodge a complaint to the Information Regulator (South Africa) with the following contact details:

• Website: https://www.justice.gov.za/inforeg/index.html
• Address: SALU Building, 316 Thabo Sehume Street, Pretoria.
• Contact number: 012 406 4818.
• Fax number: 086 500 3351.
• Email: inforeg@justice.gov.za

We do not intentionally collect or use personal information of children (persons under the age of 18 years), unless with express consent of a parent or guardian or if the law otherwise allows or requires us to process such personal information.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct any personal information that you think is inaccurate or request us to remove your information by sending an email to suzaan@siyakha.co.za

We retain personal information in accordance with the required retention periods in law or for legitimate business purposes. We may keep personal information indefinitely in a de-identified format for statistical purposes. This privacy policy also applies when we retain your personal information.

We will report any security breach to the Information Regulator and to the individuals or companies involved. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your personal information, kindly notify us by sending an email to suzaan@siyakha.co.za